Why do i need a premium account?

Low cost text messages are sent without paying the recipient network any fee for routing the message to the handset.

Many networks do not like to route messages unless they are paid an "internetworking fee". Most UK networks will only route messages which are sent which cover this fee - this prevents their network from becoming clogged with low cost spam/marketing messages from low cost overseas providers.

If you are having delivery issues or long delays before delivery, it is likely that the messages are being dropped or deprioritised by the destination network. The only way around this is to pay the internetworking fee to the destination network. Our premium tariff includes all internetworking fees for almost all global destinations.

If you wish to upgrade to premium messaging, please let us know via the support system - we can upgrade your account and adjust your balance pro rata.

More help available from technicians via our online support system.