Careers at aql

Positions

1. Linux Systems Administrator & 3rd Line Support
2. VoIP Support Engineer - 3rd Line
3. Office Administrator and Credit Controller
4. Web & Applications Developer
5. First line Technical Support
6. Account Manager(s)

Linux Systems Administrator & 3rd Line Support - £NEG dep on experience

aql are a fast paced, rapidly growing and award winning telecommunications company based in Leeds city centre. We handle communications for many UK ISPs and both product and customer base is widening.

We are currently looking for a highly motivated, enthusiastic and adaptable Linux Systems Administrator to join our Infrastructure & support team in our Leeds city centre offices.

You will be responsible for troubleshooting and diagnosing system related issues as well as expanding and where applicable re-building systems based on provided specification as required.

You will need to have a deep understanding and knowledge of the Linux Operating System and be familiar with all the popular services (LAMP, email, DNS, FTP etc) as well as basic networking and scripting knowledge. You will also be expected to have a good grasp on best practice and security. Experience with Redhat and Debian distributions (or derivatives) is highly desirable and experience with MySQL and/or SIP platforms will be considered advantageous.

Experience working in a Carrier or Service Provider environment is desirable but not required.

You'll have a 'can do' attitude and be able to show initiative and the acumen to learn quickly. You'll be working in an energetic, fast paced environment with early responsibility. You will be interacting with our customers, suppliers, contractors, team members, senior management and directors and therefore excellent communication skills and the ability to work to deadlines and flexible hours are essential.

If you think this sounds like you and you’d like to join the aql team please send us a copy of your CV including salary expectation and a covering letter to tell us all about yourself to jobs@uk.aql.com. We look forward to hearing from you.

VoIP Support Engineer - 3rd Line (£20k -> £35k commensurate on experience)

aql are a fast paced, rapidly growing and award winning telecommunications company based in Leeds city centre. We handle communications for over 30,000 clients and both product and customer base is widening. We are currently looking for a highly motivated, enthusiastic and adaptable 3rd Line Support Engineer to join our VoIP support team in our Leeds city centre offices. You will be responsible for troubleshooting and diagnosing voice and network issues on VoIP Media Gateways, SIP Proxy Servers, Session Border Controllers, IVR, Conference bridges. You will also cover administration and maintenance of voice Servers and services, configuration, the testing of new services, documenting systems and working practices, working in line with ISO compliancy standards and will contribute to overall strategy and performance improvements.


You will be an experienced VoIP Support Engineer with many years experience in a Carrier or Service Provider, strong knowledge of TDM, SS7 and VoIP telephony using SIP protocol, experience supporting high availability 24*7 environments and general skills in Cisco networking products, IP Protocols and routing along with structured cabling systems. Proficiency with configuration of asterisk, opensips, freeswitch is necessary. Linux/Unix experience will be a big advantage. You'll have a 'can do' attitude and be able to show initiative and the acumen to learn quickly. You'll be working in an energetic, fast paced environment with early responsibility. You will be interact with our customers, suppliers, contractors, team members, senior management and directors and therefore excellent communication skills and the ability to work to deadlines are essential.

If you think this sounds like you and you’d like to join the aql team, fantastic! Please send us a copy of your CV including salary expectation and a covering letter to tell us all about yourself to jobs@uk.aql.com. We look forward to hearing from you!

Summary: Office Administrator and Credit Controller (IRO £12k-£16k)

aql are a fast paced, rapidly growing and award winning telecommunications company based in Leeds city centre. We handle communications for over 30,000 clients and both product and customer base is widening.
We are an established company with a fun nature, currently looking for a highly motivated, enthusiastic and adaptable Office assistant and junior credit controller to work in our Leeds city centre offices.

Your role will include:

• Meeting room and conference bookings and management
• Invoice management
• Guest meet and greet liaison
• File management
• Catering organisation for meetings
• Arranging travel and accommodation
• Organising and storing paperwork, documents and computer-based information
• Answering the phone and providing switchboard cover
• Postal duties
• Purchase Order Management
• Weekly payment run
• Customer correspondence via email, phone and letter
• Supplier liaison and management
• Alerting customers of overdue accounts and collecting payment
• Securing and processing payments
• Liaising with our senior management
• Account management where required

You will need:

• A good written and verbal communication style
• Excellent time management and self organisational skills
• to be Computer literate
• Attention to detail
• to show initiative
• to be customer focused
• Effective networking skills
• The ability to work under pressure
• A willing and self-driven attitude
• Ideally, at least 1 years experience in similar roles
• A full, valid driving license would be beneficial

You'll be responsible for the smooth running of the office and will work under the credit and risk manager to reduce credit control matters. This is a full time, permanent role and we're looking for someone who take responsibility and use their initiative and would like to make this role their own and grow with our company - The ability to work to deadlines is a must.
Salary IRO £12k-£16k commensurate with experience. References will be taken up.
If you think this sounds like you, fantastic! Please send us a copy of your CV and a covering letter to tell us all about yourself to jobs@uk.aql.com.
We look forward to hearing from you!

Summary : Web & Applications Developer (iro £15-29k)

Keywords : PHP, Developer, applications developer

We're aql, an award winning Leeds based telecoms company. We're looking for a new experienced developers with a track record and experience to join us at our Leeds City Centre offices. Typical projects will involve open source architectures, standards compliance and working to deadlines.

You will be required to provide stable, reliable and robust code and systems, whilst designing, documenting and testing cutting edge telecommunication solutions.

What we will give you?

You will work in a friendly, supportive environment, where you get to take on tasks and projects which both test you and increase your knowledge in the relative fields, whilst always having someone to turn to for help. You will need to be expert level:

Skills required:

Essential:

• Willingness and acumen to learn
• Teamwork as well as the ability to work on your own
• Experience with PHP
• Experience with SQL
• Unix/Linux
• good communication skills, ability to transfer knowledge

Would be to your benefit:

• Presentation experience
• VoIP (SIP, Asterisk)
• Hardware awareness

Please send applications, including your CV and salary expectations to jobs@uk.aql.com or use our feedback form to get in touch

Agencies - Our Terms

All agency referrals are capped at a finders fee limited to 2% of salary.

Summary : First line Technical Support (ca £15k)

Keywords : PHP, Developer, Jobs in Leeds, Technical Support, Web support

We're aql, an award winning Leeds based telecoms company. We're looking for a new support engineer / junior developer, preferably at the graduate level, to join us at our Leeds City Centre offices. You will start in a customer facing role, providing support, problem solving and advising our customers. As your experience grows, aql have a wide range of hardware and software based projects in which you will be involved.

You will be required to provide front line technical support, whilst designing, documenting and testing cutting edge telecommunication solutions.

What we will give you?

You will work in a friendly, supportive environment, where you get to take on tasks and projects which both test you and increase your knowledge in the relative fields, whilst always having someone to turn to for help. You will gain experience of:

• Mysql databases
• Scripting (in php amongst other languages)
• Building and maintaining webpages
• Internet services (POP3, Hosting, DNS)
• VoIP (SIP, SER, Asterisk)
• Unix/Linux
• Text Messaging (building SMS gateways, MMS, WapPush, Shortcodes)
• Customer Support
• Interacting with major UK mobile networks

Skills required:

Essential:

• Willingness to learn
• Teamwork as well as the ability to work on your own
• Experience with PHP
• Experience with SQL

Would be to your benefit:

• Customer Service Experience
• Web development
• Unix/Linux Systems
• VoIP (SIP, Asterisk)
• Hardware

Please send applications, including your CV and salary expectations to jobs@uk.aql.com or use our feedback form to get in touch

Agencies - Our Terms

All agency referrals are capped at a finders fee limited to 2% of salary.

Summary : Account Manager(s) (ca £15-25k)

Keywords : Sales jobs in leeds, Account manager jobs in leeds, Relationship Manager jobs in Leeds.

aql have over 30,000 clients and both our product base and customerbase is widening. This is providing excellent opportunities to further our business with our existing valued customers. aql customers are great! Many are also rapidly expanding, dynamic businesses - We're looking for exceptional individuals to join our focussed account management team who can provide an energetic and personal approach to customer relationship management (this is not a callcentre position). If you want to understand how we work - sign up for a free trial of an aql service and see us in action.

You'll be working in a fast paced environment, with excellent salary and career progression opportunities. Our offices are within a Grade II listed building in the centre of Leeds, with parking available.

The Role involves:

• Active account management of enterprise and reseller customers
• Meeting clients both at aql and travelling to customers
• Attending events, seminars, exhibitions and conferences
• Proactive involvement and understanding of customers needs

Skills required:

Essential:

• Willingness to learn
• Teamworking skills as well as the ability to work on your own initiative
• Able to cope with responsibility
• Excellent organisational and time management skills
• Fantastic written and telephone communication
• IT Literacy

Would be to your benefit, but not absolutely essential:

• Full driving license
• Telecommunications background

Please send applications, including your CV and salary expectations to jobs@uk.aql.com or use our feedback form to get in touch

Agencies - Our Terms